Privacy Policy

Privacy policy

We are pleased that you are visiting our website and thank you for your interest in the Hotel Klostergarten and its services.

In the following, we inform you about the collection of personal data when using our websites. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour.

Person responsible for data processing

The Caritasverband Geldern-Kevelaer e.V. is the responsible body in the sense of the law on ecclesiastical data protection (KDG) and at the same time the service provider in the sense of the Telemedia Act (TMG). Please see our imprint.

Contracted Service Providers:

The general provision and maintenance of our websites and e-mail systems is carried out with the support of IT service providers who work on our behalf and who may therefore also be able to view (receive) your data to the extent necessary.

Privacy Officer:

Andreas Matzke
Caritas Association Geldern-Kevelaer e.V.
Südwall 1-5, 47608 Geldern

Tel. 02831 9395-18
Fax 02831 9395-60

datenschutz@caritas-geldern.de

Collection and use of your data

The extent and type of collection and use of your personal data differs depending on whether you visit our website merely to retrieve information or to make use of any services we may offer.
If we use other (IT) service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes (all data processing) below. In doing so, we will also state the defined criteria for the storage period and the applicable legal basis for the data processing.

Informational use

For the informational use of our websites, we only collect the personal data that your browser automatically transmits to us, such as:

IP address

Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (concrete page)
the amount of data transferred in each case and the access status (file transferred, file not found, etc.)
Web page from which the request comes
Browser type / version / language
Operating system and its interface
Language and version of your browser.

Storage period:

The storage period of this data (logs) is 7 days.

Legal basis(s) of the data processing:

The above-mentioned data is technically necessary in order to display our web pages to you and to ensure stability and security, in accordance with § 6 para. 1 lit. a KDG.

Contact by e-mail

When you contact us by e-mail, the data you provide (your name, e-mail address, telephone number, if applicable, and your message) will be stored by us in order to answer your question(s).

Storage period:

We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if legal storage obligations exist (max. ten years within the scope of the archiving of business e-mail traffic required by commercial and tax law).

Legal basis(s) of the data processing:

The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject, pursuant to Section 6(1)(c) KDG.

Room booking

When you book a room, we process the data you provide (name and email address, possibly your telephone number) to make the room booking. The booking is made on the website onepagebooking.com.

Service providers used:

In order to manage the booking properly, we use the service provider HotelNetSolution GmbH, Genthiner Str. 8, 10785 Berlin.

Storage period:

Legal basis(s) of the data processing:

use of cookies

We use cookies for our websites. Cookies are small text files that are sent to your browser by our web server when you visit our website and are stored on your computer for later retrieval. They serve to make the internet offer as a whole more user-friendly and effective.

This website uses cookies to the following extent:

Transient cookies (temporary use)
Persistent cookies (time-limited use)

Name	Domain	Speicherdauer (Tage)
aviaCookieConsent	hotel-klostergarten.eu	365
aviaPrivacyEssentialCookiesEnabled	hotel-klostergarten.eu	360
aviaPrivacyGoogleMapsDisabled	hotel-klostergarten.eu	360
aviaPrivacyGoogleWebfontsDisabled	hotel-klostergarten.eu	360
aviaPrivacyMustOptInSetting	hotel-klostergarten.eu	365
aviaPrivacyRefuseCookiesHideBar	hotel-klostergarten.eu	360
aviaPrivacyVideoEmbedsDisabled	hotel-klostergarten.eu	360

Third-Party Cookies (from third party providers)

Name	Domain	Speicherdauer (Tage)
VISITOR_INFO1_LIVE	youtube.com	180
YSC	youtube.com	0

Cookies can basically be divided into two categories:

Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This enables your computer to be recognised when you return to the website. The session cookies are deleted when you log out or close your browser.

Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. However, we would like to point out that you may then not be able to use all the functions of this website.

Integrated services

For the design of our websites and the provision of additional functions, we integrate the following external services in our own interest.

All services can be deactivated by using special plugins for your browser or, more concretely, the necessary connection to the corresponding servers is prevented. Please note, however, that the use of such tools could be associated with losses in the known everyday comfort, because many things no longer work as you would normally expect.

Google Web Fonts

Google Web Fonts are implemented on our websites. These are responsible for the display of fonts. By using Google Web Fonts, a Google server in the USA is called up and your IP address is transmitted to Google. If you are logged in to Google with an existing user account while visiting our website, Google may also be able to associate your visit to our website with your user behaviour. We have no influence on this procedure and do not receive any information from Google about the transmitted content. If you do not wish to be associated with your Google profile, you must log out of Google before visiting our website again.

Service provided by:

The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, the representative in the EU is Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.

Further information on data protection at Google Inc. can be found at: http://www.google.de/policies/privacy/.

Storage period:

See Log Retention Period under Informational Use earlier in this Privacy Policy.

Legal basis(s) of the data processing:

The service is integrated for the optimization of our web pages in our own interest, according to § 6 Abs. 1 lit. b KDG.
For the exceptional cases where personal data (your IP address) is transferred to the US, Google relies on the European

Standard Contractual Clauses:

https://policies.google.com/privacy/frameworks?hl=de

Google Maps

On our websites, we integrate content from Google Maps in order to be able to show you the location of our company in a simplified way. This automatically establishes a connection from your browser to the Google Maps server and thus also transmits your IP address. If you are logged in to Google with an existing user account while visiting our website, Google may also be able to associate your visit to our website with your user behaviour. In addition, further cookies may be sent to your browser by Google. We have no influence on this procedure and do not receive any information from Google about the transmitted content.

Analysis of your user behaviour by Google:

Google stores your data as usage profiles and uses them for the purpose of advertising, market research and/or demand-oriented design of their websites. Such an evaluation is carried out in particular (even for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our websites.

You have the right to object to the creation of these user profiles, and to exercise this right you must contact Google.

Service provided by:

The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, the representative in the EU is Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
Further information on data protection at Google Inc. can be found at: https://www.google.com/intl/de/policies/privacy/.

Storage period:

See Log Retention Period under Informational Use earlier in this Privacy Policy.

Legal basis(s) of the data processing:

Standard Contractual Clauses:

https://policies.google.com/privacy/frameworks?hl=de

Google Double Click

This website uses the online marketing tool DoubleClick from Google Ireland Limited, Gordon House Barrow Street Dublin 4, Ireland (hereinafter: Google). DoubleClick uses cookies to serve ads that are relevant to users, to improve campaign performance reports or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to track which ads are served to which browser and to prevent those ads from being served more than once. In addition, DoubleClick can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later uses the same browser to visit the advertiser’s website and make a purchase. According to Google, DoubleClick cookies do not contain any personal information.

Storage period:

The cookies are stored for XX days.

Legal basis(s) of the data processing:

The legal basis for the processing of your data is your consent (§ 6 para. 1 lit. b KDG).
For more information about DoubleClick by Google, please visit https://www.google.de/doubleclick and http://support.google.com/adsense/answer/2839090, and for more information about Google’s privacy practices generally, please visit https://www.google.de/intl/de/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org.

YouTube

We have embedded YouTube videos in our web pages, which are stored on https://www.youtube.com and can be played directly from our web pages.

Basically, these YouTube videos are integrated in the extended data protection mode (YouTube internal function), so that initially only a connection to the YouTube server under the Internet domain “youtube-nocookie.com” is established and thus your IP address is transmitted to YouTube. Only when you play the videos, further of your personal data may be transmitted to YouTube (Google).

If you are logged in to Google with an existing user account while visiting our website, Google may also be able to associate your visit to our website with your user behaviour. In addition, further cookies may be sent to your browser by YouTube (Google). We have no influence on this procedure and do not receive any information from YouTube (Google) about the transmitted content. We would like to point out that we, as the provider of our websites, have no knowledge of the content of the transmitted data or its use by YouTube (Google) and also have no possibility to further restrict the transmission of data to YouTube (Google) and its partners. If you do not wish to be associated with your YouTube profile, you must log out before activating the video.

Analysis of your user behaviour by YouTube (Google):

YouTube (Google) stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its websites. Such an evaluation is carried out in particular (even for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our websites.

You have the right to object to the creation of these user profiles, and to exercise this right you must contact YouTube (Google).

Service provided by:

The provider is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
Further information on data protection at YouTube Inc. (Google Inc.) can be found at: https://www.google.de/intl/de/policies/privacy.

Storage period:

See Log Retention Period under Informational Use earlier in this Privacy Policy.

Legal basis(s) of the data processing:

The service is integrated for the optimization of our web pages in our own interest, according to § 6 Abs. 1 lit. f) KDG, § 15 Abs. 1 TMG.

For the exceptional cases where personal data (your IP address) is transferred to the USA, YouTube (Google) relies on the

European Standard Contractual Clauses:

https://policies.google.com/privacy/frameworks?hl=de

Guest folder

On our web pages we have integrated a digital guest folder. This serves to provide information about the hotel. The guests are also entitled to a digital check-in or check-out, as well as the booking of various additional services (e.g. wake-up call, room service, etc.). Service-relevant data (such as communication data) and the cookie ID are processed in the process. We use an external service provider to provide the service: Code2Order GmbH, Schelmenwasenstr. 34, 70567 Stuttgart.

Storage period:

See Log Retention Period under Informational Use earlier in this Privacy Policy.

Legal basis(s) of the data processing:

The service is integrated for the optimization of our web pages in our own interest, according to § 6 Abs. 1 lit. a KDG, § 15 Abs. 1 TMG.

Web analytics

It is important to us to design our websites as optimally as possible and thus make them attractive for our visitors. For this purpose, it is necessary that we know which parts of it are received by our visitors and how. For this purpose, we use the following technologies in our interest.

Bugsnag

Our app uses the analytics service Bugsnag. The provider is Bugsnag Inc, 939 Harrison Street, San Francisco, California 94107, USA. Bugsnag is a service to report program errors (bugs) of the offered software to us in order to analyze the error. This data is stored on the servers of Bugsnag in the USA.

The following information is collected in relation to your terminal device and browser:

IP address of the terminal device;
Screen resolution of the end device;
End device type (individual end device identifiers), operating system and browser type;
Geographical location;
language preferred when viewing the Bugsnag-based website; user interactions
Mouse events (movements, position and clicks)
Keystrokes

Log data

On a random basis, our servers automatically record information collected from Bugsnag-based websites. This data includes:

referring domain;
visited pages;
Geographical location (country only);
preferred language when viewing the website;
Date and time when the pages of the website were accessed;

In addition, an anonymous user ID is transmitted to your user profile to Bugsnag, in order to enable a contact possibility to you in case of non-traceable errors. This user ID cannot be assigned to your person by Bugsnag. Further personal data will not be transmitted.

The above data is only sent to Bugsnag when an error occurs in the application, and is only used by us to fix errors.

Storage period:

See Log Retention Period under Informational Use earlier in this Privacy Policy.

Legal basis(s) of the data processing:

The service is integrated for the optimization of our web pages in our own interest, according to § 6 Abs. 1 lit. a KDG, § 15 Abs. 1 TMG.

Privacy policy for our Facebook Fanpage

In the following, we inform you about the collection and use of personal data when using our Facebook fan page. Personal data is all data that can be related to you personally, e.g. Facebook profile, pictures, e-mail address or IP address.
We use Facebook and are jointly responsible for the operation of the Facebook fan page (together with Facebook). The Facebook fan page serves primarily as a communication platform for customers and interested parties.
In addition, we receive statistical information from Facebook about the popularity of our Facebook fan page (e.g. number of page views, number of “likes”). The way in which this data is collected and processed is the responsibility of Facebook. Data will only be processed in the manner set out in Facebook’s terms of use. The obligations resulting from the joint responsibility can be found at:

https://www.facebook.com/legal/terms/page_controller_addendum

Responsible

We are responsible according to § 28 KDG with Facebook:
Responsible for the Facebook fan page is Caritasverband Geldern-Kevelaer e.V.
Responsible for the entire social network “Facebook” is Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA. The representative in the EU is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland:

Contact the Data Protection Officer for Facebook Ireland Ltd.

Data processing by the Caritasverband Geldern-Kevelaer e.V.

We offer you the opportunity to comment on our posts, give reviews or get in touch with us via Facebook Messenger. In principle, your posts can be accessed by anyone worldwide on the Internet. However, only Facebook itself can access the content of Messenger communications, e.g. in the context of IT administration.

In addition, we use the statistical information provided by Facebook “Insights data” for the purpose of optimizing our Facebook fan page (improvement of the offer). You can find more information about the “Insights data” at:
https://www.facebook.com/business/a/page/page-insights

Storage period of your data

In principle, there is no fixed storage period for the publication of photos and your contributions, so we delete photos and your data after storage is no longer necessary (the data that we can actually delete ourselves), or restrict processing if there are legal obligations to retain data (e.g. the data transmitted to our e-mail address via Facebook Messenger, if applicable).

You can also delete your posts from our Facebook fan page yourself at any time.

Legal basis(s) of the data processing

We operate our Facebook fan page in our own interest, in order to be able to communicate with customers, interested parties and users and to inform them about our offers, goods and events, in accordance with § 6 para. 1 lit. g KDG.
We process the statistical information “Insights data” provided by Facebook in our own interest to optimise our Facebook fan page, in accordance with § 6 para. 1 lit. g KDG.

In individual cases, the processing of your data may also be permissible in the context of a (pre-)contractual relationship (e.g. personal communication regarding one of our specific services via Facebook Messenger), pursuant to Section 6 (1) lit. c KDG.

Data processing by Facebook

The compilation of the above-mentioned statistical information “Insights data” is the responsibility of Facebook, more information on this can be found at:

https://www.facebook.com/business/a/page/page-insights

All information on the collection and use of your data by Facebook can be found at:

https://www.facebook.com/about/privacy (Data Policy)
https://www.facebook.com/legal/terms/dataprocessing/update (data processing condition)
http://www.facebook.com/help/186325668085084 (Like button)

Notice regarding the analysis of your user behavior:

Facebook stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its websites. Such an evaluation is carried out in particular (even for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our websites.

You have a right to object to the creation of these usage profiles, and you must contact Facebook to exercise this right, see Facebook Data Policy.

Privacy policy for our Instagram page

In the following, we inform you about the collection and use of personal data when using our Instagram page. Personal data is any data that can be related to you personally, e.g. your Instagram profile, your pictures, your email or IP address.
Instagram is part of Meta Platforms Inc (formerly Facebook) and shares infrastructure, systems and technology with Meta Platforms Ireland Ltd, making Instagram one of Facebook’s products. We use Instagram and are jointly responsible for the operation of the Instagram page with Meta Platforms Ireland Ltd. Our Instagram page serves us primarily as a communication platform for customers, members, event participants and interested parties.

In addition, we receive statistical information from Instagram about the popularity of our Instagram page (e.g. number of page views or “likes”). The way in which this data is collected and processed is the responsibility of Instagram and Meta Platforms Ireland Limited. The data processing is only carried out in the manner specified in Instagram’s terms of use.

The obligations resulting from the joint responsibility can be found at:
https://www.facebook.com/legal/terms/page_controller_addendum

Responsible

We are responsible according to § 28 KDG with Facebook:

The Caritasverband Geldern-Kevelaer e.V. is responsible for the Instagram account.

Responsible for the entire social network “Instagram” is the provider is Meta Platforms Inc, 1601 Willow Road, Menlo Park, California, 94025, USA.

For more information about privacy at Meta Platforms Inc, please visit: http://de-de.facebook.com/policy-php

The representative in the EU is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland:
Contact the Data Protection Officer for Meta Platforms Ireland Ltd.

Data processing by the Caritasverband Geldern-Kevelaer e.V.

We offer you the possibility to comment on our articles, to share them, to give them a “Like” or to contact us via the “Direct Messages” function. Your comments can basically be accessed by anyone worldwide on the Internet. However, only Instagram itself can access the content of the Messenger communication, e.g. in the context of IT administration.

We have set up our Instagram page as a business profile. For the purpose of optimizing our Instagram page, we use anonymized page statistics (“Instagram Insights”) from Meta Platforms Ireland Limited. Through “Instagram Insights” we receive insights about the visitors to our Instagram page. We only use this information to identify trends. A reference back to the respective persons is not possible for us. We have no influence on the manner and purpose of the data processing that flows into these page statistics.

The following data is provided to us by “Instagram Insights” in anonymized form:

Profile Statistics:
Number of subscribers and change compared to previous weeks
Gender distribution, age and place of origin
Times and days when followers are online
Reach, impressions, profile views, website clicks
Reach, impressions with comparison to previous weeks
Post Statistics:
Number of likes and comments
Interactions (profile visits and website clicks)
Impressions, Reach
How often a post was saved or shared
How many followers have been added by the respective post
Story Statistics:
Interactions (link clicks & page visits)
How many times was the story responded to?
Impressions and reach
New followers because of this story
How often was “Next” or “Back” clicked?
How many times was the story abandoned?

For more information on “Instagram Insights,” visit:
https://de-de.facebook.com/business/help/441651653251838?id=419087378825961

Storage period of your data

In principle, there is no fixed storage period for your published contributions, so we either delete your data when storage is no longer necessary (the data we can delete ourselves) or restrict processing if there are legal retention obligations.

Moreover, personal data shall also be deleted if they are no longer required for the purposes for which they were collected or otherwise processed.

You can also delete your posts on our Instagram page yourself at any time.

Legal basis(s) of the data processing

We operate our Instagram page in our own interest to be able to communicate with customers, interested parties and users and to inform them about our offers, goods and events, according to § 6 para. 1 lit. g KDG.
We process the statistical information “Instagram Insights” provided by Instagram in our own interest to optimise our Instagram page, pursuant to § 6 para. 1 lit. g KDG.

In individual cases, the processing of your data may also be permissible in the context of a (pre-)contractual relationship (e.g. in the case of personal communication about one of our specific offers via Instagram Messenger), pursuant to Section 6 (1) lit. c KDG.

For more information, see:

https://www.facebook.com/about/privacy/legal_bases

Data processing by Instagram

The compilation of the above statistical information “Instagram Insights” is the responsibility of Meta Platforms Ireland Ltd.

For more information, see:

https://de-de.facebook.com/business/help/441651653251838?id=419087378825961

All information on the collection and use of your data by Instagram or Meta Platforms Ireland Ltd. can be found at:

https://de-de.facebook.com/help/instagram/519522125107875/?helpref=hc_fnav
(Instagram – Data Policy)

https://de-de.facebook.com/help/instagram/581066165581870/?helpref=hc_fnav
(condition of use)

https://www.facebook.com/help/203587239679209?helpref=search&query=instagram%20like%20button&search_session_id=02c70f161eea506e66ccf27e6cea27b9&sr=15
(Social Plugins)

https://help.instagram.com/1896641480634370/?helpref=hc_fnav (cookies)

Notice regarding the analysis of your user behavior:

Meta Platforms Ireland Ltd. stores your data as usage profiles and uses them for purposes of advertising, market research and/or demand-oriented design of its websites and/or apps. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to measure the performance of your own platforms.

You have a right to object to the creation of these usage profiles, and you must contact Facebook to exercise this right, see Facebook Data Policy. You can find more information about the revocation options (settings) for Facebook ads at: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

Privacy information for our YouTube channel (Google)

In the following, we inform you about the collection and use of personal data when visiting and interacting with the YouTube channel operated by us and/or watching our videos. Personal data is any data that can be related to you personally, e.g. your YouTube profile, your comments, your pictures, your email or IP address.

Responsible

Insofar as we process the data transmitted by you via our YouTube channel exclusively ourselves and decide solely on the purposes and means of the processing, the person responsible is Caritas Geldern-Kevelaer e.V.
The provider of YouTube in Germany is Google Ireland Limited. Insofar as the data you submit via our YouTube channel is processed exclusively by YouTube/Google Ireland and YouTube/Google Ireland alone decides on the purposes and means of the processing, the data controller is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Insofar as the data you submit via our YouTube channel is processed by us and YouTube/Google Ireland and we are involved in the decision on the purposes and means of the processing, we and YouTube/Google Ireland are jointly responsible for the data processing within the meaning of Section 28 KDG.

Data processing by Google Ireland

Each time you access our YouTube channel (via the link provided on our website or by other means) on the YouTube websites, personal data is processed by YouTube/Google. Information on the processing of personal data by YouTube/Google can be found in Google’s data policy at: https://policies.google.com/privacy?hl=de&gl=de. We have no knowledge beyond this information from Google of the extent to which, for what purposes, for how long and at what location data is processed by YouTube/Google, whether and how YouTube/Google fulfils its obligation to delete data, to whom data is disclosed, how data is merged, analysed and marketed by YouTube/Google with other data and information and whether and to what extent profiling is carried out by YouTube/Google.

In addition, each time you access our YouTube channel (via the link provided on our website or by other means), cookies are set on the YouTube websites by YouTube/Google. Companies and institutions may integrate Google technologies and products into their websites and apps (e.g. social plugins, Google Analytics, Google Maps). When you visit websites or use apps provided by companies and institutions that use such Google technologies/products, Google will also use cookies in the process. This enables Google to track and analyse your user behaviour far beyond YouTube and Google websites. For more information on the use of cookies by YouTube/Google, please see Google’s cookie policy at: https://policies.google.com/technologies/cookies?hl=de&gl=de. You can individually define in your browser settings whether and which cookies may be stored and when they are deleted. At this point we would like to point out that visiting our YouTube channel is also possible if your browser blocks cookies.

The processing of personal data and the setting of cookies by Google occurs regardless of whether you are logged into your YouTube or Google user account or whether you have one at all. If you are logged into your YouTube or Google user account, you enable Google to assign your user behaviour directly to your personal profile across devices. According to the company, you can prevent this by logging out of your YouTube/Google user account. The provider of YouTube in Germany is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The parent company of YouTube is Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043. Personal data and other information is transferred by Google to countries in the EU and also to the USA and other third countries – where a lower level of data protection than in the EU may apply – and processed there by Google and its partners.

In addition to the YouTube/Google Data and Cookie Policy set forth above, your and our use of YouTube is governed by the Terms of Use (https://www.youtube.com/static?template=terms), the Community Guidelines (https://www.youtube.com/intl/de/about/policies/#community-guidelines), and the Other Security and Copyright Policies and Notices (https://support.google.com/youtube/topic/9223153). We have no influence on the processing of your data by YouTube/Google and on Google’s compliance with the applicable data protection regulations.

Data processing by the Caritasverband Geldern-Kevelaer e.V.

Please check carefully what personal data you submit to us via YouTube. If you would like to avoid that YouTube/Google processes data transmitted by you, please contact us by other means. You can find our contact details above under point 1 of this declaration or in the imprint.

The purpose of the data processing by us is the information about current offers, promotions, factual topics and company news and the professional and content interaction with visitors to our YouTube presence on these topics, as well as the response to corresponding queries, praise and criticism. We offer you the opportunity to comment on, share, “like” or “dislike” or save our videos and posts. Your contributions can be accessed by anyone worldwide on the Internet.

We process personal data when you contact us via our YouTube channel, for example by commenting on a post. If you contact us via our YouTube channel, we will process the content of your message as well as any other personal data transmitted in the process. Please note that in addition to the data and content actively transmitted by you, we may also have access to further information about your user profile, your posts and, for example, “Like” comments. Access to this information depends on the privacy settings you have made in your YouTube user account. YouTube/Google explains how you can review and change your privacy and data protection settings here: https://support.google.com/youtube/answer/9315727?hl=de&ref_topic=9386940, https://support.google.com/policies/answer/9581826?p=privpol_privts&hl=de&visit_id=637217551183067910-377434558&rd=1.

The data will be used by us strictly for the purpose of communicating with you or to process your request. The legal basis for this data processing is § 6 para. 1 lit. g KDG. Our legitimate interest, which is outweighed by our interests, is to communicate with you and to respond to your inquiries and other requests. Insofar as we are able to do so, and insofar as we have also processed the data outside of YouTube (e.g. by sending you an email), the data you have actively communicated to us will be deleted by us when the purpose for processing no longer applies, i.e. specifically after the contact with you has finally ended. This does not apply to data stored by the system of YouTube/Google as part of our communication; we have no influence on the deletion of this data. Mandatory legal retention periods remain unaffected.
You can also delete your own contributions, such as comments, at any time.

Data processing by the Caritasverband Geldern-Kevelaer e.V. and Google Ireland (Statistics)

As mentioned above, we and YouTube are jointly responsible for data processing within the meaning of Section 28 KDG in the context of the creation and use of statistics or “YouTube Analytics”. “YouTube Analytics” are analyses in statistical form provided by YouTube/Google for the operators of YouTube channels, which contain evaluations of which persons (groups) interact in which way with the respective YouTube channel and the content contained therein.

“YouTube Analytics” show us, for example, the reach of our YouTube channel, how users interact with our posts (view, comment, subscribe) and demographic data (e.g. age, gender, location) of visitors, as well as the number of views of our videos. YouTube/Google uses certain events – e.g. watching or commenting on one of our videos or subscribing to our channel – and the personal data collected when interacting with our YouTube channel, which are logged by Google servers, to create “YouTube Analytics” statistics.

Our joint responsibility with YouTube/Google includes the collection and aggregation of data for “YouTube Analytics” statistics for our YouTube channel, which are provided to us by YouTube/Google. The legal basis for this data processing on our side is Section 6 (1) lit. g KDG. The processing of the data serves to protect our legitimate interests in optimising our external presentation and communication via our YouTube channel, which are overriding in the context of a balancing of interests and which are made possible for us by “YouTube Analytics”.

Further information on “YouTube Analytics” can be found at https://support.google.com/youtube/topic/9257532?hl=de&ref_topic=9257610. With regard to statistics and “YouTube Analytics”, we have no knowledge beyond the information given above of the extent to which, for what purposes, for how long and at what location data is stored by YouTube/Google, whether and how YouTube/Google fulfils its obligation to delete data, to whom data is passed on and how data is merged, analysed and marketed by YouTube/Google with other data and information and whether and to what extent profiling is carried out by YouTube/Google.

your rights

You have the following rights in relation to us in respect of personal data relating to you:

Right of access,
Right of rectification or erasure,
Right to restrict processing,
Right to data portability.

Right to complain to a supervisory authority

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.
The supervisory authority directly responsible for us is:
https://www.katholisches-datenschutzzentrum.de/

Right of objection and revocation

If you have given your consent to the processing of your data, you may revoke this consent at any time. Such a revocation affects the permissibility of the processing of your personal data after you have expressed it to us.
You also have the right to object at any time to the processing of personal data relating to you pursuant to Section 6 (1) (f) or (g) KDG for reasons arising from your particular situation; this also applies to the processing of personal data in the context of profiling (see Section 23 KDG). This is the case if the processing is not necessary, in particular, for the performance of a contract with you, which is addressed by us in each case in the explanation of the individual data processing and functions on our websites further up in this privacy policy. When exercising such an objection, we will ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will review the situation and either discontinue or adapt the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing.

Revocation options (settings) for Facebook ads can be found at: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

You can find revocation options for data processing via Instagram at https://help.instagram.com/contact/1845713985721890.
Should you have a concern regarding Facebook or Instagram, it is in most cases advisable to contact Meta Platforms Ireland Ltd. directly, insofar as we do not have access to all data and also cannot influence all data processing within Instagram:

Contact the Data Protection Officer for Meta Platforms Ireland Ltd.

However, if your right to object concerns the processing of data for which Google Ireland is solely or jointly responsible with us for the purposes of data protection, we would ask you to contact Google Ireland directly. You can also find a way to contact Google Ireland’s data protection officer above under point 1 of this statement. More information and choices about personalised advertising by YouTube/Google can be found here: https://safety.google/intl/de/privacy/ads-and-data/. An opt-out option for personalised advertising carried out by Google can be found here: https://adssettings.google.com/anonymous?sig=ACi0TCgxe64iCWXTsstZ9BTR0UGoyceuQlk6z2ys49Z2dHLVbUuG5_NfhugV5EjWl2bn27jn8Peeo-js8I2OFDNZYcYTNE34-hcCtgK4C1ACSpFNbDjeLNA&hl=de.

Right to object to direct marketing

Of course, you can object to the processing of your personal data for the purposes of advertising and data analysis at any time, e.g. even if you receive advertising from us in the form of a newsletter, customer magazine or information material by post as part of a business relationship.

If we use your data within the scope of functions of our web pages for direct advertising and an associated data analysis, we will inform you about this data processing further above in this data protection declaration, including a possibility to exercise your right of objection by technical means if necessary.

How to contact us regarding your rights

To exercise your rights, you can contact us at any time. The best way to do this is to use the following e-mail address: datenschutzbeauftragter@caritas-geldern.de
You are also welcome to use one of the contact options in our imprint or to contact our data protection officer directly (Contact details above).

Data security

We also use technical and organizational security measures to protect personal data that we receive or collect, in particular against accidental or intentional manipulation, loss, destruction or against attack by unauthorized persons. Our security measures are continuously improved in line with technological developments.
The transmission of your personal data is encrypted using SSL technology (https) to prevent access by unauthorised third parties.

Communication by e-mail

Our e-mail systems support encrypted communication via SSL technology (TLS 1.2 incl. PFS). The transmission of your e-mail can therefore be encrypted in principle. However, please note that the encryption also depends on the configuration of your e-mail program and we can therefore not guarantee complete data security for the transport route.
For information requiring a high degree of confidentiality, we recommend that you send it by post.

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